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The Employee Experience: A Differentiating Factor

The Employee Experience: A Differentiating Factor
From Recruiter - January 27, 2017

Whether your challenges are recruitment, retention, or both, creating and maintaining a positive employee experience may be just the ticket.

Lets face it: With unemployment so low right now, the power is in the employees court. They can, and will, make use of this opportunity to pick and choose where they will be most satisfied. There are a variety of factors that may tempt your employees to go somewhere else or woo a sought-after recruit. The employee experience can be a differentiating factor in their decision-making process.

The employee experience is everything that an employeeexperiences on the job. Do they like the job they are doing, their coworkers, and their boss? Do they have sufficient pay, health insurance, and other perks that make their life both on and off the job a little easier? Does the company empower them to do their job well? Does the company offer performance feedback in order to guide and help the employee achieve optimum productivity? Does it provide the employee with the tools they need to do their job well? What is the culture like?

Each company has something different to offer within its employee experience, the same way each company offers something different to its customers. Its a matter of figuring out whats going to resonate with a particular workforce and working toward implementing that if it isnt already in place. Once a company has done that, the next step is communicating the unique experience to current employees, potential candidates, and the customer base as well, thereby establishing the organizationas a go-to place to work.

Employees have come toexpect a good experience on the job. Employees have a lot more choices today, especially in certain sectors where there is a scarcity of jobs, and companies have to respond to that.

On the other side of the coin, companies today are more able to meet these expectations than they were in the past. They have more data at their fingertips on what employee preferences are and how they can differentiate themselves from other organizations.

Dont be afraid to ask employees about the kinds of experiences they want instead of just asking for suggested programs in an engagement survey or watching utilization data. Remember that employees are not usually asked those types of questions, so theyll need to shift their mindsets a bit before responding.



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