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How Chatbots Can Create Lifelike Recruiting Conversations

How Chatbots Can Create Lifelike Recruiting Conversations
From Recruiter - March 20, 2017

Chatbots have become a hot topic of conversation. These days, they can help you do everything from ordering double decker tacos to finding your soulmate. Chatbots have grown so popular, in fact, that Gartner predicts that, by 2020, the average person will have more conversations with bots than with their spouse. Now thats a notable prophecy!

What about the recruiting space? Do bots have the potential to change the dynamic between candidate and recruiter, too?

For the most part, bots have been introduced to recruiting primarily as a way to enhance messaging and communication amongteam members, particularly relating to the status of candidates in the recruitment funnel. Several applicant tracking systems have recently incorporated chatbotsas a more streamlined method for sharing updates to a group of new applicants or updating teams about new applications. While these collaborative enhancements are helpful, they dont really allow for true engagement with the candidate, nor do they facilitate natural conversations that further the candidates progression through the hiring process.

To take chatbots to the next level of interactivity and effectiveness, it is necessary to supplement current functionality with technologies like artificial intelligence (AI) and natural language processing. By introducing these enhanced capabilities to a recruiting chatbot, wecan enable more lifelike, intelligent conversations, and chatbots can deliver spontaneous responses to candidates no matter what they ask or how they ask it.

The benefit of using a recruiting-specific chatbot is that it doesnt have to be programmed to respond to an almost infinite number of questions and answers like in the cases of Alexa, Siri, and Google Home. Instead, for the vertical market of talent acquisition, the AI and natural language processing will revolve solely around conversational content that relates to questions a candidate might pose during the recruitment period. For instance, a recruiting chatbot might be able to reach out to a candidate to ask about their interest in a particular job and answer initial follow-up questions from the candidate, such as anticipated job responsibilities and education requirements. Imagine the potential cost savings resulting fromthis type of solution, not to mention the amount of time that would be freed up for recruiters to engage in more strategic activities.

In case you think these capabilities exist solely in the realm of sci-fi books, allow me to share our experience here at Crowded, a sourcing and engagement platform for tech jobs in the New York metro area. We recently introduced a recruiting chatbot that narrows the scope of usage even further so that we can refine the bots ability to engage in high-level, realistic conversations with candidates. Specifically, we have focused our chatbot on the software developer market.



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