Program Manager, Housing Operations Finance & Tenant Services

From CivicInfo BC - June 29, 2017

Program Manager, Housing Operations Finance & Tenant Services

(Full-Time Regular)

Leads the activities of the Housing Operations Finance function. Ensures appropriate polices, processes and procedures are in place to ensure sufficient revenues are generated and effectively managed, expenditures are appropriately tracked and analyzed, mortgages are effectively managed, and accepted accounting principles and requirements of various Operating Agreements are adhered to.

Accountable for budget preparation, reporting and resource allocations; monitors and controls spending ensuring effective and efficient expenditure of funds. Works closely with the Director to determine priorities and contributes to the preparation of long range strategic and financial plans of the division and the department.

Provides strategic leadership, technical oversight and coordination support for Housing Operations Finance programs and projects. Provides input and advice to Director, Housing Operations and Housing Operations Leadership regarding significant housing operations finance issues related to revenue generation and subsidy administration, tenant management and tenant association issues, financial planning for capital needs and overall financial sustainability and tenant relations of the MVHC.

Develops, establishes and reviews key performance indicators and benchmarks for ongoing operations financial monitoring and measurement, feedback and associated reporting.

Conducts scenario analysis on operations expenditures; works with Supervisor, Housing Maintenance and Capital Planning to provide recommendations to senior leadership to support a significant capital asset plan and ongoing operational needs. Develops alternative short and long term operational and capital maintenance strategies, considering financial implications and risk of alternatives.

Directs the work and supervises the Tenants Relations function, Accounts Payable, Tenant Accounts Receivable and Rental Assistance/Subsidy, and provides advice and guidance for financial queries from staff and tenant-related finance issues as required. Oversees the creation of policies and procedures for Tenant Associations, in respective MVHC communities. Oversees collaboration with Tenant Associations to identify initiatives and create and implement programs that engage tenants to take action for the betterment of their communities and the region. Acts as a resource to the Supervisor, Tenant Programs and Services to address challenging circumstances.

Represents MVHC as required. Establishes effective working relationships with internal departments and external agencies and organizations such as BC Housing and other non-profit contract housing operators to ensure existing agreements are adhered to. Works with external organizations to improve efficiency and administration, reviewing, recommending and negotiating changes to existing agreements. Upholds Metro Vancouvers reputation through positive and forthright dealings and anticipates reactions and outcomes allowing for the preparation of responses to inquiries.

In coordination with the Finance department, oversees monthly and financial reporting and analysis, annual reporting and audit as required by Metro Vancouver or by Statute and financial reporting and analysis required under various operating agreements. Provides support and direction to the Financial Analyst, as required.

Prepares a range of material including financial reports, policy direction and recommendations and delivers formal presentations for various audiences, including internal leadership, MVHC Board, interagency partners and other orders of government at the request of the Director, Housing Operations.

Hires, supervises, directs and develops staff monitoring performance towards division, department and corporate objectives; ensures adherence to collective agreements and corporate policies and provides feedback regarding development and performance expectations. Leads, coaches and mentors staff recognizing the importance of leadership, supervisory and technical training; develops and sustains a flexible workforce encouraging staff to pursue opportunities that complement their skills and experience.

Works collaboratively with staff and acts as a resource to resolve complex technical, operational or interpersonal issues they encounter while doing their work. Ensures common understanding of long term goals and contributes to the strategic planning initiatives of the division and department.

Performs other related duties as required.

7 years of recent, related experience supplemented by a university degree in a relevant area; or an equivalent combination of training and experience.

Chartered Professional Accountant designation is required.

Considerable technical expertise and demonstrated ability related to the management and oversight of financial aspects of a complex corporation such as MVHC.

Sound budgeting and financial management skills. Considerable knowledge and expertise in the analysis of financial decisions, budgeting and long term financial planning in a local government or associated public sector environment. Ability to monitor budget, meet financial objectives and ensure the effective and efficient expenditure of allocated funds.

Excellent written and oral communication skills including well developed writing skills; ability to communicate complex technical requirements and implications to diverse audiences.

Demonstrated ability to build and maintain effective working relationships. Skill in dealing openly, tactfully and sensitively in a variety of situations. Demonstrated ability to deal effectively with highly charged political situations.

Proven ability to use judgment to resolve complex problems; ability to develop new procedures and plans to address problems considering the long-term implications of decisions and actions. Seeks to include staff in decisions that will impact them; works cooperatively to resolve differences of opinion.

Ability to manage a complex portfolio of work while establishing ambitious and challenging goals; demonstrates persistence in overcoming obstacles.

Sound ability to supervise, coach and guide others while enhancing individual and team effectiveness. Ability to mentor and foster the development of direct reports.

Proficiency using Microsoft Office programs including Word, Excel, Outlook and PowerPoint.

Valid BC Class 5 Drivers License.

Please follow this link to our Careers page where you can submit your application by July 13, 2017.

While we greatly appreciate all the replies we receive, regretfully only those selected for an interview will be contacted.


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