Parking Enforcement Customer Service Rep

From CivicInfo BC - August 24, 2017

Parking Enforcement Customer Service Rep

Requisition ID:4842

The City of Vancouveris striving to become the greenest city in the world by 2020 and we are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada'sGreenest Employers.With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
As a team member of Parking Operations & Enforcement, the Parking Enforcement Customer Service Representative serves as the City's primary point of contact for citizens who require customer service and information on the City's parking programs, parking-related bylaws, and the City's bylaw adjudication system, including the payment and dispute processes.

As a Council-designated Screening Officer I, the Parking Enforcement Customer Service Representative will objectively and impartially review all tickets/disputes from citizens and either confirm or cancel tickets.

Parking Ticket Enquiry operates 8:30 - 5:00 Monday to Friday.

Specific Duties and Responsibilities
A Parking Enforcement Customer Service Representative is expected to answer parking related enquiries through phone and correspondence in a professional and courteous manner. The Parking Enforcement Customer Service Representative receives all incoming ticket-specific enquiries and adjudication dispute requests. They will review the information available at the time of ticket issuance and identify the evidence requirements based on the alleged by-law offence. They will compile the evidence through discussions with the citizens as well as the issuing officers.

They will confirm or cancel parking tickets based on the evidence collected and the City's cancellation policy (Screening Officer I Policy). This position will also prepare written reports that clearly, concisely, and accurately summarize the evidence gathered, their findings and their decisions.

Education and Experience:

Knowledge, Skills and Abilities:

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more aboutour commitment to diversity and inclusion.

Apply here


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