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Operation Communications Centre Shift Manager

From CivicInfo BC - June 13, 2016

RCMP SUPPORT SERVICES - CAREERS

The City of Surrey is a place of innovative transformation and accelerated growthwhere the future is limitless and possibilities are endless. If you are excited about helping build the city of tomorrowand you share our values of integrity, service, teamwork, innovation and communityjoin us, today.

Working in partnership with the largest municipal RCMP detachment in Canada, we provide services to the half a million residents of the city from our main office on 57th Avenue and from our five district offices. We work closely with the community on crime prevention initiatives, as well as provide support and advice to those who have been affected by crime.

The Surrey RCMP is seeking a dedicated professional who is committed to teamwork, continuous improvement, and providing superior customer service. Continued growth and change make the Shift Manager position a truly challenging career opportunity for an innovative, proactive and action-oriented Manager to lead the day-to-day operations of the Operation Communications Centre in the delivery of emergency communications services to our residents and clients.

In this role, you will be responsible for the leadership of Telecommunications Operators and Switchboard Operators to ensure that the needs of our clients are met in a professional and efficient manner. Under the general direction of the Operational Communications Centre Manager, you will implement strategies and manage service level standards, liaise with clients and internal departments, perform scheduling of shifts, meet deadlines and assist other staff in the performance of their duties.

This position requires an analytical individual who is a proactive, critical thinker with a strong knowledge of labour relations and has a good understanding of Change Management and performance management concepts. You must possess excellent interpersonal and communication skills including the ability to interact/build relationships with all levels of staff and an aptitude for bringing people together.

The minimum requirement for this position is a diploma in a management related field. Five years of progressively responsible experience within an Operational Communications Centre is required. This position would require working rotating shifts, including holidays and weekends. The relevant level of RCMP security clearance is also required.

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