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Business Analyst - 311 / Digital services

From CivicInfo BC - July 26, 2016


Job Posting Title
Business Analyst311 / Digital services

Company
The City of Vancouver is striving to become the greenest city in the world by 2020 and we are proud to be one of Canada's Top 100 Employers, BC's Top Employers, and one of Canada's Greenest Employers.

With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Department
Municipal Applications Support - IT

Competition #
2016-0367 EXTENSION

Application Close
July 31, 2016

Employment Type
Regular Full Time

Affiliation
Exempt

Position Start Date
July 18, 2016

Main Purpose & Function
The primary purpose of this position is to deliver Business Process and System support for 311 and related services optimization. Responsibilities include performing analysis, design and implementations to service changes, which often includes implementing IT systems configurations or new technologies. Working as an internal consultant, the Business Analyst is expected to use their knowledge of process and technical design to recommend changes to business processes in the 311 Contact Centre, along with their related service departments and systems. Reporting to Manager, Hansen and Lagan Support, the incumbent works closely with other members of the 311 Business team, and 311 technical support team.

Specific Duties & Responsibilities

Qualifications

Desired Knowledge, Skills and Abilities:
Business & Analysis

Soft Skills

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