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Automating the Healthcare Industry's Credentialing Process Cures Hiring Headaches

Automating the Healthcare Industry's Credentialing Process Cures Hiring Headaches
From Recruiter - September 2, 2016

Who hiresthe best medical professionals shouldnt come down to who can verify credentials the fastest, but unfortunately, that is often the case. The truth is medical facilities that have the latest technologies for onboarding new employees often beat their competitors to the punch and hire top talent first. The companies that adopt digital verification early will likely maintain an edgeover their rivals.

The Doctor Is Waiting to See Youand Waiting, and Waiting

The current verification process involves a lot of back-and-forth paper pushing, postal mailing, and faxing that should have been phased out a long time ago in this technology-rich modern age.

Once a clinician has been recruited for a position, they must still fill out an application detailing their work experience, which is then confirmed by hospitals they have been affiliated with, along with several peer references, explains Ray Bixler, CEO of SkillSurvey, an online reference-checking and credentialing firm. In a 2016 survey of members of the National Association of Medical Staff Services, we found that credentialing processes take an average of 5-6weeks to get a provider privileged. The current system in place at most organizations is a paper-heavy process that depends on medical staff services to investigate areas of concern as well as email and fax replies. Typically, newly hired providers end up waiting nearly two months for privileges, which is entirely too long. Ultimately, this hurts patients and the hospitals bottom line.

When positions open up, these outdated processes often leave doctors stuck in limbo. In the meantime, hospitals remain short-staffed.

The healthcare space has been slow to move towards fully digitizing [its]credentialing process. While there is a movement to digitize everything, credentialing for healthcare providers is still very much a paper-based process, Bixler says. Paper makes the process slow and time-consumingAdditionally, credentialing specialists must rely on third parties to provide critical responses that are required to successfully verify a prospective providers information and grant clinical privileges, further delaying the process.

Bixler believes that credentialing is long overdue for innovationand the innovation it needs is bringing it all online.

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