5 Ways to Assess a Potential RPO Provider

5 Ways to Assess a Potential RPO Provider
From Recruiter - September 2, 2016

Looking for a recruitment process outsourcing(RPO) provider? Not sure how to start evaluating which firm is right for your organization? This post will give youa quick rundown of the top five things to look atwhen assessing RPO providers.

You can use it as a foundation for preliminary discussions with management on whether or not RPO is right for you or to formulate your request for proposal (RFP) questions. Keep in mind that RPO should solve key business problems or empower you to take your business to the next level. So, build out your business case first, and then look for RPO firms that are able to prove that they can solve yourproblems or transform your business.

1. Operating Model

When you partner with an RPO firm, whether partial scope, staff augmentation, or end-to-end, the firms team becomes part of your team. Thatmeans how the firm works is important to understanding how it will fit with you and deliver on itsservice level agreements (SLAs).

Key questions to consider:

- Does the firm have centralized delivery centers?
- How does it assign people to your account?
- Does ittake a team-based approach so it can customize expertise as needed?
- How driven is the firmto produce high-performing professionals and teams in itscompany?
- Is the firmdemonstrably committed to developing and promoting itspeople?
- Whats the firms turnover rate?
- Are the employees happy, committed, and passionate?
- Furthermore, how flexible, agile, and scalable is the firms business model? When your needs scale up or down, how will the firmcorrespondingly adjust?
- What happens if you want to expand into a new geography? Does the firmhave people there, or does it face the same recruiting challenges you do in getting people in that locale?

2. Global Presence (or Lack Thereof)

Even if youre operating on one continent or region today, chances are, going global is on the horizon. Whether or not you leverage them globally, experiential learnings in a wide range of geographies and contexts can be valuable to you as a buyer.

Key questions to consider:

- What type of global presence does the firm have?
- Does ithave itsown boots on the ground, oris itpartnering with smaller, local firms to provide service (over which the firm may or may not have much control)?
- Does the firmhave experience with the local HR laws, customs, and regulations for the countries where youre hiring?
- If you have a spike in hiring, how will the firm handle that uptick?

3. Consultative Approach

Hiring an RPO firm is not just about getting a specialized workforce to handle your recruiting. Its about partnership. Recruiting is one of the chief ways you differentiate your business in the market today. The quality of people you attract, hire, and retain determines your ability to seize business opportunities, innovate, and grow. An RPO firm should take a consultative approach, be honest and tactful in itsadvice, know how to work well with all kinds of people, treat you like a partner, and strive for continual improvement. The firm should listen deeply and demonstrate a true understanding of your business, your culture, your vision, and your challenges.


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