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How to Adapt to the Insurance Industry Talent Gap

How to Adapt to the Insurance Industry Talent Gap
From Recruiter - October 25, 2016

Theres a talent gap on the horizon for the insurance industry: Twenty-five percent of insurance professionals will retire by 2018, according to a study by McKinsey and Company. With such a significant portion of the workforceleaving the industry in such a short period of time, companies may quickly find themselves understaffed and unprepared to fill their empty roles.

In order to meet this challenge, insurance companies will need to invest in technology that empowers their smaller workforces.

Automation isnt better than recruiting new workers, but they both need to be there,says Tara Kelley, CEO of SPLICE Software, a voice automation customer relationship management platform. New, young workers empowered by technology is where we want to be. [Workers]need access to data, artificial intelligence (A.I.), and crowdsourcingits really that simple.

The Right Tools for the Job

The days of the door-to-door salesman are long behind us. Todays insurance workforce is digital in nature. They do from a cubicle or from the comfort of their own homes what the last generation did with a briefcase full of pamphlets and a smile. For that reason, those who sell for companies that dont give them the proper resources will find it hard to close deals.

People are more informed than ever, and peoples lives are moving very quickly, Kelley says. People are completely mobile. Humanity is putting an ever-increasing value on experiences over stuff, and this is where the opportunity to be an ambassador of happiness really comes in.

Being an ambassador of happiness means being able to more closely align insurance services with the needs of customersperhaps even before customers have alerted you to their needs.



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